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HostDZire

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In August 2026 its host nodes were encrypted by ransomware and, with no backups, customer data was gone for good. After a second wave of compromises in September it suspended customers' VPS without any notice, said in its official group that customers "didnt even check their email", and kicked out a customer who challenged that.

Category
Hosting provider
Based in
India
Business
Sells VPS and hosting, with its own nodes in India and the Netherlands plus nodes in the US and elsewhere
Records
1 record · Happened to
Website
hostdzire.com

Timeline

  1. VMware host nodes encrypted by ransomware; no backups, all customer data lost
  2. VPS on its own nodes found with Xboard proxies and a root SSH key; the notice only "recommended" a reinstall and set no deadline
  3. Suspended with no notice for not doing the "required" reinstall; once told a script reinstall was done, support unsuspended without checking
  4. The standard ticket reply admits the suspension only looked at whether the panel logged a reinstall
  5. The owner says in the Telegram group that users "didnt even check their email"; the customer who challenged it is kicked out
  6. The official account replies on NodeSeek, calling the thread "making fun of an Indian company"
  7. Other users report the refund offer was narrowed after the fact; support answered "as per TOS i can do that"

Records

Open

HostDZire: Unannounced VPS Suspension, Public Claims About Customers, and a Telegram Ban — Full Record

The full story, written by the customer involved. Official emails, tickets, Telegram messages and forum replies, all with the original wording and screenshots.

Happened to 7 screenshotsBy sayyiku, the customer involved

Suspended without noticeBlamed customers in public without basisKicked or banned customers who asked questionsLost data, had no backupsGot breachedChanged the refund terms afterwards

Merchant response

The merchant has not responded yet.

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